Before you step inside

Frequently Asked Questions

Everything visitors ask us before exploring a room for the first time.

Who runs Casino Review Hub?

Casino Review Hub is operated by BV Gaming Limited — the same company that holds the UK Gambling Commission account behind the Betano and Parimatch brands reviewed here. We are an affiliate of those brands, not an independent comparison service, and we say so on every page. See our Disclosure and Affiliate Agreement pages.

Are the operators you cover actually licensed in the UK?

Yes. Both Betano and Parimatch operate in Great Britain under the same UK Gambling Commission account, number 39576, held by BV Gaming Limited. You can verify this yourself on the Gambling Commission's public register (opens in a new tab).

Do you make money from these reviews?

Yes. Every "Visit Casino" button is an affiliate link, and we may receive a commission if a visitor signs up after following one. Commission is never charged to you and is not paid per score. Full detail is on our Disclosure and Affiliate Agreement pages.

Do I have to be 18 to use this destination?

Yes. This destination, and every operator it covers, is restricted to adults aged 18 and over in the United Kingdom. Age verification happens on the operator's own onboarding, not here.

How are the star scores worked out?

Each room is scored by our editorial team across five categories — interface, slot and table variety, live dealer lounge, mobile experience, and support. See the "How We Evaluate" section on this page, or our methodology.

What is GAMSTOP and should I use it?

GAMSTOP is a free UK self-exclusion scheme that lets you restrict your own access to gambling operators licensed in Great Britain. If you're worried about your gambling, it's a strong first step — visit gamstop.co.uk (opens in a new tab).

Where can I get help if my gambling feels out of control?

Contact BeGambleAware (opens in a new tab) or the free, 24/7 National Gambling Helpline on 0808 8020 133. You can also find local meetings through Gamblers Anonymous (opens in a new tab). More detail is on our Responsible Gaming page.

Do you use cookies on this destination?

We use essential cookies to run the destination and, only with your consent, optional analytics cookies. You're asked to accept or reject these the first time you visit. See our Cookie Policy.

Why don't the welcome offers show exact figures?

Sign-up offers change often and carry wagering requirements, minimum deposits and expiry windows that we can't guarantee stay accurate over time. We'd rather send you to the operator's own current terms than publish a number that might be wrong.

Where does a "Visit Casino" button actually take me?

Through an affiliate tracking service, which records the click so a sign-up can be attributed to us, and then on to the operator's own site. Every one of those buttons is labelled as an affiliate link and opens in a new tab. We check every outbound link monthly — see Linked Sites & Accessibility.

What agreement do you have with the operators you cover?

A written affiliate agreement with BV Gaming Limited, the licence holder for both brands. It authorises us to advertise them, sets how commission is paid, and binds us to the LCCP, the CAP and BCAP advertising codes, and an 18+ only audience. The detail is on our Affiliate Agreement page.

What do you do with my data, and how do I get it deleted?

We collect contact form submissions, your cookie consent choice and — only with consent — analytics and advertising data, some of which is shared with Microsoft as our advertising partner. You can ask for access, correction or deletion at any time through our Contact page. Our Privacy Policy sets out every category, the legal basis, and how long each is kept.

I found something wrong on this destination — how do I report it?

Please use our Contact page. Choose "Suggest a correction" for editorial errors, or "Report a broken or non-compliant link" if a button did not take you where it should. We aim to acknowledge within two working days.